Payments & billing

Postcode‑linked reports and public research tools may be accessed in line with technical measures and acceptable use policies. Verified personal accounts receive 3 website report credits, and verified business workspaces receive 100 organisation report credits once per email domain. Creating an account is governed by our Terms & Conditions and Privacy Policy. Website report credits are not the same as API monthly lookup quotas and are not currently sold through a checkout flow.

API keys have their own monthly lookup quota. The current self-serve key starts with 10 API lookups per month. Higher-volume Professional or Enterprise access is confirmed by agreement before billing.

Business accounts may use workspaces for jointly managed assets such as customer surveys or location uploads, and services described under Services. Self-serve workspace features are free to start. Paid onboarding, exports, support, capacity commitments or SLAs only apply when confirmed in a quotation, workspace agreement or equivalent order form.

Where applicable, quotations and invoices will state whether prices are exclusive or inclusive of UK VAT. Commercial customers needing a VAT invoice should provide accurate company particulars when asked.

There is no current self-serve card checkout for buying website report credits. If we add online card payment later, the checkout screen will name the payment processor and its terms before purchase. We do not store complete card PANs on Postcodewise application servers.

Your statutory rights as a consumer in the UK are not limited by policy wording alone. Separate rules attach to downloadable or streamed digital content, quoted workspace services and custom enterprise agreements. In general:

• Where UK law grants a 14‑day cooling‑off period for distance contracts, that period runs from the day the contract is concluded unless you asked us to begin performance early and acknowledged that you may lose the right once delivery starts.
• Once you have used a paid API allowance or other metered entitlement agreed in writing, refund eligibility may be limited in the same way law permits for consumed digital or metered services.
• Custom project or workspace fees quoted under a statement of work are handled per that document and any separate commercial terms.

To discuss a refund or billing dispute, email billing@postcodewise.co.uk with your account email and relevant invoice, quote or agreement IDs.

• Product & commercial:hello@postcodewise.co.uk
• Billing & refunds:billing@postcodewise.co.uk