Service detail
Customer surveys
Geo-tagged feedback after field visits, installations or community drop-ins.
Built for housing repairs, highways contractors, safeguarding walkabouts and local outreach - any project where postcode proof matters as much as star ratings.
Multilingual surveys can keep one main survey while respondents answer in the language that works for them. Original answers are retained, and non-English free text is translated back into the survey main language for easier review.
For now, business workspaces can use the survey tools in-app. Larger response pools, rollout support or SSO are handled as quoted workspace agreements.
Field logistics
- Responsive UK public forms: short/long text, single choice, 1–5 ratings
- Postcode validated against Postcodewise geometries before a response is accepted
- Branded form shell: hosted logo slot plus optional privacy policy and terms URLs
Multilingual collection
- Add Welsh, Polish, Urdu and other language variants with AI auto-translation from the main survey
- Keep every language variant tied to the same question IDs, option values and response table
- Incoming non-English free-text answers are translated back into the survey main language while preserving the original response
Access & pricing
Free tiers describe what the current app makes available without a paid checkout. Higher-volume API access, onboarding, exports or managed workspace support are quoted before billing.
Estimate your survey workload
Set the maximum surveys, questions, responses and editors you expect in a busy month. We use this to suggest the level of support to discuss.
Suggested tier
Pilot
Free
This is the smallest listed bundle that still covers each slider value. Compare the feature bullets in the tier card beside this panel.
Pilot
Self-serve workspace survey use
Free
No monthly charge for the current self-serve feature.
- Create surveys from a verified business workspace
- Public collection links with postcode capture
- CSV export for collected responses
- Workspace members can collaborate
Operational
Guided rollout for several live projects
By agreement
- Rollout planning for multiple surveys
- AI survey translation and response translation support
- CSV export review with postcode and answer payload
- Remote onboarding workshop by agreement
Alliance
Regional projects that need more governance
By agreement
- Custom response pools and reporting needs
- Multilingual survey support with retained original-language datasets
- Exports with reference numbers, respondent fields and geometry
- Safeguarding, redaction and SSO planning by agreement
Website report credits, API lookup quotas and workspace services are separate. Your order form confirms any paid workspace agreement, SLA add-ons and regulatory controls. Questions? Contact the Postcodewise team.
Pricing glossary & FAQ
Plain-language meanings for wording used on this page and in quotations.
How are paid services priced?▼
Self-serve features are free to start where shown. Higher-volume API access, onboarding, exports, SLA support or custom workspace work is quoted and confirmed in writing before we invoice.
What is a workspace?▼
A workspace is the organisational boundary in Postcodewise where your team members are invited, assets like surveys or uploads live, and usage is reconciled. Business accounts create or join a workspace to collaborate under one agreement.
How do I confirm a final price?▼
Use the call-to-action on the tier that fits, or contact us with your context. We document fees, usage caps and support terms in writing before any paid work starts.
What is an active survey?▼
An active survey is a live questionnaire you share with respondents through its public collection link while you keep collecting answers. If your rollout needs formal survey or response caps, we document those in your workspace agreement.
What are pooled responses?▼
Pooled responses are the total completions accepted across every active survey in your workspace during an agreed reporting period. We use this only when scoping larger survey agreements.
What is a calendar month?▼
For quoted survey agreements, any monthly caps or renewal dates are confirmed in writing. The self-serve survey tools do not currently show a paid monthly checkout.
Who is a workspace editor?▼
Editors are logged-in workspace members invited to configure surveys, branding and exports. Field respondents answering the public link are not counted as editors.
What does “questions max per survey” mean?▼
Each published survey may contain up to the stated count of authored questions—short/long text prompts, mandatory choices or star ratings. Demographic preamble fields such as postcode, optional name or email typically sit alongside these counted questions.
Why would I capture a reference number?▼
Reference numbers that match your CRM, repair ticket or tenancy ID let auditors tie each submission back to your systems without exposing internal database IDs to respondents.